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Article 4.3 : reserve Clause
The products remain the property of Storm Home until the complete payment of the price of the order. However, after the receipt of the order at the User or at the point of sale selected by the customer, the risk of the delivered goods are transferred to the User.
Article 5 : Return to sender
Article 5.1 Retraction :
In accordance with the provision of article L121-20 of the consumer code, the buyer has a right of withdrawal on his command. He has 14 days to return it, without having to justify reasons nor to pay penalties, except, where applicable, of the costs of return, in accordance with the provisions of articles L 121 and following. This period runs from the receipt of the goods. This right can be exercised by returning the product, the expenses of return remaining to the load of the consumer. The buyer shall make the required request to the site in the "My orders/return" after being identified on his account. The return of goods is at the expense, risk and peril of the buyer (it is therefore advised to declare the value of the goods and to maintain insurance covering these risks). Returned items must be made the use is minimal, that is to say, should not bear traces of use
Art 5.2: Time of return
The customer has a period of 14 days from the date of receipt or removal of items to make his request of return and the filing of the return package, beyond this period, any return will be refused.
Art 5.3 : Conditions of exchange and refund
To proceed with the return of a product, it is essential that it is in a perfect state and that it is returned in its original packaging, with all accessories and without having been used. Once received the request, we will contact the client to advise him of the details of the refund.
Consequently, the return of incomplete products, damaged, damaged, damaged or soiled by the customer as well as the boxes that are damaged will be refused.If you would like us to return the items, you will be asked to pay a processing fee (20€), and shipping (the fee depends on the product weight and dimensions and will be at the same rate as the original delivery of the product), your items will be kept for a week. After this period the items will be destroyed and you will not be able to ask for it.
- Any items on sale or in promotions will not be repeated
ATTENTION ! Storms, Home does not exchange items (our items are experiencing a great success, we can not guarantee to have the item in stock at the time of receipt of your package), please place an order on our site or wait for your voucher that will be sent to you by mail after processing of the package
Notes : delivery charges are not refundable.
Art 5.4 return Procedure, approach to be followed
Prepare the package :
The costs of the return are the responsibility of the customer, the time of referral to receipt of the package is 14 days. Beyond this period, we will not be able to respond to the return of the parcel.
When you return please bring the following items :
- The invoice of initial purchase, or a copy
- An explanation on paper to your application
- If your request for an exchange ( item, color...), once the parcel is received we will process your refund or have so that you can exchange with l'(les) article(s) desired(s)
at the following address :
66b rue rené nicod
A question ? A claim ? Reply within 24 hours working days