This document (Terms of Sale) defines the conditions applicable to sales concluded between, on the one hand, the persons wishing to make a purchase on the website of storm home https://stormshome.com hereinafter referred to as "the client" and the company storm home , hereinafter referred to as the seller. These conditions relate exclusively to non-commercial individuals.
-Article 1 : Orders and customer engagement
-The customer admits having taken knowledge, at the time of ordering, the special conditions of sale reported on this screen and expressly declares to accept them without reserve. Consequently, the consumer recognizes to be perfectly informed that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, to the extent that the customer wishes to order online the products presented. To be able to buy a product when its first order, the customer will have to fill out an order form specifying certain fields so that his order could be taken into account. In pursuance of the provisions of article 1369-2 of the Civil Code, the customer has the possibility, before final validation of his order, check order detail and the total amount, to correct possible errors, before confirming it to express its acceptance. From the moment the client has validated his order, Storms Home will acknowledge receipt of it electronically. The order will be considered final after sending the customer of the order confirmation. Storms Home will be entitled to refuse any order passed or abnormal in bad faith and will also be entitled to refuse any order from a customer with whom would exist a dispute concerning payment of a previous order. When on the control module you confirm your purchase, you declare to accept its contents as well as the general conditions of sale are governed by French law and may be changed at any time without notice.
-For all requests, or questions, the customer SERVICE Storms Home is available on firstname.lastname@example.org
-Article 2 : The price
-The prices of the Products are indicated in Euros all taxes included. They take into account VAT and any reductions applicable on the day of the order. The prices of the Products are exclusive of delivery charges (postage, packing and preparation of the parcel according to the amounts in force). The amount of delivery charges will be specified on the order form before validation of the order.
-If one or several taxes or contributions, including environmental were to be created or modified, up as down, this change will be reflected on the selling price of the Products present on the Website and on the various sales materials. -However, a price cannot be changed once the User command has been validated.
-Art2.1 The T. V. A.
-The T. V. A. included is the T. V. A. in French at the rate in force at the date of confirmation of the order for the products and items concerned. If the rate of T. V. A. came to be changed, these changes will be reflected on the price of products and articles, without the User being informed beforehand. The T. V. is currently at 20 %.
-Article 3 : Mode of payment
-In order to ensure the security of payments, the site uses the secure payment service of Paypal. This service incorporates the standard SSL security. Confidential data (card number 16 digits and the expiry date) are directly transmitted encrypted on the server of PayPal or Stripe without passing the physical media server. -When the order is validated, the payment request is routed in real time on the secured payment system PayPal. It sends an authorization request to the banking network. The electronic payment manager issues an electronic certificate. Storms Home controls all the orders that have been validated on the site. These controls are designed to protect Storms Home and its clients from abusive practices operated by fraudsters.
-For a command that presents a different delivery address from the billing address, the services of Storms Home may be brought to contact the two persons mentioned, namely, the person attached to the billing address indicated for the delivery address. -In the framework of these procedures, these services could be brought to ask the User all the necessary parts to unblock your order : proof of address and debit in his name, but also proof of address in the name of the person indicated for the delivery address, etc. - These requests are made by email, then by registered mail with AR.
-The information provided in the purchase order are subject to automated data processing. This automated processing of data intended to define a level of analysis of a transaction and fight against credit card fraud.
-The non-transmission of data by the User on the order prevents the realization and the analysis of its command.
-The occurrence of an unpaid invoices due to fraudulent use of a credit card will coordinate registration of the purchase order associated with this outstanding within a payment incident file. An irregular declaration or anomaly may also be subject to a specific treatment.
-Article 3.2: Refund
-Refunds are made in the same way as your mode of payment for the order.
-At the time of repayment of a completed order with a good discount, the refund amount will be deducted from the value as a percentage of the purchase discount calculated according to the amount of the refund against the total amount of the order.
-Article 4 : delivery and Delivery charges
-To cause to be delivered, the User has the free choice between home delivery, delivery at the place of work or at any other address stipulated in the order.
-At home or at any other address : If the User is not present, then a notice is left in his mailbox if necessary.
-Section 4.1 : delivery Time
-The command is sent to the User within 2 to 3 working days, except in cases of force majeure that could delay the delivery. Attention, all orders placed after Friday 12: 00 will not be sent until Monday of the following week. This time can be lengthened by 2 days in the sales period or any other promotional operation. If a delay is likely to intervene in the delivery, Storms Home undertakes to inform the User more quickly. Storms Home will then contact the carrier to open an investigation, it being specified that the period of investigation for delivery can be long. In the event of an extended delay of the delivery, the User is prompted to report it quickly to customer service Storms Home through the mail email@example.com.
-In case of delivery periods of more than 7 days from the expected date of delivery, the Customer is entitled to cancel his / her order.
-Section 4.2 : Costs of delivery
You have the choice between two modes of delivery :
-Home delivery : packages are delivered to the home within 24 hours to 72 hours* the amount of the delivery depends on the items ordered according to the weight and dimensions ( details on the order confirmation), However some carriers such as Chronopost, Colissimo will have a maximum limit in relation to the weight and dimensions of the products. The carriers that we work with are chronopost, colissimo, ups, fedex, tnt, dpd, dhl, ect..
-Mondial Relay: packages are delivered to the relay point selected when placing the order in a time-frame of 48 to 72 hours . this delivery is billed according to the weight and size of products ordered ( details on the order confirmation), however, Global Relay has a maximum limit of weight and dimensions, therefore, Global Relay will not be available for all products in our catalog.
-For shipments outside the European union, the costs of customs clearance are not supported.
-Section 4.3 : reserve Clause
-The products remain the property of Storm Home until the complete payment of the price of the order. However, after the receipt of the order at the User or at the point of sale selected by the customer, the risk of the delivered goods are transferred to the User.
-Article 5 : Return to sender
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-Article 5.1 Retraction :
-In accordance with the provision of article L121-20 of the consumer code, the buyer has a right of withdrawal on his command. He has 14 days to return it, without having to justify reasons nor to pay penalties, except, where applicable, of the costs of return, in accordance with the provisions of articles L 121 and following. This period runs from the receipt of the goods. This right can be exercised by returning the product, the expenses of return remaining to the load of the consumer. The buyer shall make the required request to the site in the "My orders/return" after being identified on his account. The return of goods is at the expense, risk and peril of the buyer (it is therefore advised to declare the value of the goods and to maintain insurance covering these risks). Returned items must be made the use is minimal, that is to say, should not bear traces of use
-Art 5.2: Time of return
-The client has a period of 14 days from the date of receipt or removal of items to make his request of return and the filing of the return package, beyond this period, any return will be refused. -Art 5.3 : Conditions of exchange and refund
-To proceed with the return of a product, it is essential that it is in a perfect state and that it is returned in its original packaging, with all accessories and without having been used. Once received the request, we will contact the client to advise him of the details of the refund. Consequently, the return of incomplete products, damaged, damaged, damaged or soiled by the customer as well as the boxes that are damaged will be refused. If you would like us to return the items, you will be asked to pay a processing fee (20€), and shipping (the fee depends on the product weight and dimensions and will be at the same rate as the original delivery of the product), your items will be kept for a week. After this period the items will be destroyed and you will not be able to ask for it.
-Any items on sale or in promotions will not be accepted. ATTENTION ! Storms, Home does not exchange items (our items are experiencing a great success, we can not guarantee to have the item in stock at the time of receipt of your package), please place an order on our site or wait for your voucher that will be sent to you by mail after processing of the package Notes : delivery fees are not refundable.
-Art 5.4 return Procedure, approach to be followed
-Prepare the package : the costs of The return are the responsibility of the customer, the time of referral to receipt of the package is 14 days. Beyond this period, we will not be able to respond to the return of the parcel. -When you return please bring the following items :
-The invoice of initial purchase, or a copy and An explanation on paper of your request -If your request for an exchange ( item, color...), once the parcel is received we will process your refund or have so that you can exchange with l'(les) article(s) you want(s) to the following address : 66b rue rené nicod 01100 Oyonnax A question ? A claim ? Response within the hour - firstname.lastname@example.org
-Article 6 : Programme of sponsorship / Affiliation / loyalty Program / Rewards
-Article 6.1 referral Program / Affiliate
Refer your friends and receive a reward of 5% of the total order for each referral who will pass an order on the site. Upon registration, your friend will also receive a voucher with a value of 10% can be used immediately.
* 1 - I SIGN up : Sign up for our referral program and refer as many referrals as you want.
* 2 - I SPONSOR : Because you are our most beautiful ambassador, we are delighted that you find our products to your loved ones.
* 3 - I AM REWARDED : For each referral, the referring and referred members receive awards : 5% of the total order for the godfather (minus the delivery charges) , 10% discount for his godson !
-Principle : The customer invites his friends to discover Storms Home. The latter register on our online store and receive a discount of 10% valid on their first purchase. When they place an order on the site and that it will be validated, the sponsor will receive his reward of 5% of the total order (shipping deducted).
-7 ways to invite friends :
* To disseminate his / her referral link (post it on Blogs, Forums, Facebook, Instagram, youtube, ect...) * Invite friends from Facebook, Twitter or Google + through the link special
* Send them an invitation email (with customizable text)
* Or simply communicate his email or code sponsor to enter on the registration form.
-Possibility for the sponsor to know the referral link specific to each product by logging on to his account ( link available on each product directly on the site ).
-Complete statistics showing the rewards for more transparency directly in your client area.
-Article 6.2 loyalty Program -10%
-Principle : The customer earns a reward of -10% depending of its purchases (shipping and coupons deducted). The amount of the reward is displayed on the product page and in the cart summary. It is calculated as a percentage of the total.
-Example : For€ 10 spent, the customer earns 1€ (10%) For an article to 70€, the client will get 7€ reward.
-Statistics of the program of loyalty complete, indicating the rewards for more transparency directly in your client area.
-Article 6.3 Rewards Account
-Principle : The customer earns rewards for his actions on the site Storms Home (purchases or sponsorships), and this accumulates in a single account. When he wishes, he uses his rewards to buy goods or property as a deduction from his command .
-If you use the system for affiliate referrals, you can ask for, the actual payment of your rewards (minimum 50€), rather than converting in discount coupons. (Blockage of the rewards for as long as the statutory period of 14 days of return of products is not exceeded.)
-The duration of validity of the awards prior to cancellation if they have not been used is of 365 days (1 year).
-Complete statistics showing the rewards for more transparency directly in your client area.
-Article 7 : The laws
-In accordance with the Law Informatique et Libertés of 6 January 1978, the User has, at any time, a right of access, rectification and opposition to all personal data, in writing by mail and by proving his or her identity to : email@example.com
-Article 8 : disputes
-Any legal action shall be brought before the competent courts of the domicile of the defendant or the place of delivery or of the jurisdiction of the headquarters of Storms Home. The present General conditions of Sale are subject to French law.
PUBLISHER : STORM HOME
68b rue jules michelet 01100 OYONNAX
Siret : 83035098900018